When we consider the stock level, there are two types of stock. The warehouse stock (the physical number of items that should be on your shelf) and the instock level (the number of items you can sell).
Held orders play an important role in final stock calculations. For instance the instock level is calculated as follows:
Instock = warehouse stock – number of held ordersThis guide will explain when orders are held and how to find held orders.
For any product in OMINS, there may be one or more held orders.
Typically held orders represent all invoices that contain that product and that are of type “order”.
You can find more details on invoice types in the invoice types guide.
This typically happens in the following cases:
When an order is created manually and not paid immediately (for instance a phone order that is still awaiting a payment/pickup).
When an order is created from TradeMe/Sella/Easywholesale/E-webstores, the order will be held until its due date. The order will void automatically and return to stock if it is unapid once it reaches its due date. More information on how to automatically void orders can be found in the relevant guide.
Any auction from TradeMe or Sella that has met the reserve price will be held until the end of the auction. Once the auction ends, an order will be created which will then continue to hold that product until the due date.
Reserve stock setting for each rule
Stock can be reserved for every auction and offer for a particular rule that is listed on Sella/TradeMe depending on the “Reserve stock for auctions/offers” setting. This can be configured for each rule from products -> products promotion view -> double click a product -> auction rules tab. If this option is checked, every auction offer will hold stock until the auction/offer ends.
The default setting for this feature can be set from settings -> promo group -> select your promo group -> auction tab
Note: We recommend you use the default setting which is “Only reserve a stock item when a current auction reaches reserve” and instead of using “Reserve a stock item for every current auction or active offer”, use the “Out of stock behavior for TradeMe” feature. This will give you maximum exposure on your site and TradeMe/Sella for low stock products and increase the frequency of sales. You should only use “Reserve stock for every current auction/offer” on certain sensitive or one off items.
To determine what is holding up stock for a particular product, you can follow these steps:
1. Go to the stock adjustment tab.
2. Change the type filter to “committed orders” and hit the apply filter button.
This will show you which orders stock is committed to.